FAQs

Thank you for the trust and for deciding to create memories through     Love Balloons Las Vegas

 

1. PLACING AN ORDER

To place an order, receive a quote or more information, please contact us through our email loveballoonslasvegas@gmail.com or send us a DM on our instagram @lovaballoonslasvegas

 

2. DELIVERY OPTIONS

Due to their delicacy, balloon arrangements are not available for shipping. All products are available for delivery or pick up at our location in Las Vegas, Nevada. 

We deliver to Las Vegas and Henderson, Nevada.


In the notes at the checkout please specify your preferred delivery date.

We deliver our balloons 7 days a week so choosing a date is very flexible.

Once your order has been confirmed we will confirm the details with you.

You will be presented with morning or afternoon timing options and the delivery will arrive during this time frame. Some exceptions will apply.

  • Home Delivery Starting from $9.95 up to $19.95 depending on the zip code
  • Hotel, Restaurant, Hospital, Church, School Delivery Starting from $9.95 up to $19.95 depending on the zip code
  • We charge $5 extra fee for strip hotel deliveries

Our delivery charge covers all of your orders as long as they belong to the same address. You will not be charged more for heavier items or several orders. 

 

 3. LOCAL PICK UP

If you have chosen to pick up from us we will contact you to arrange a time that is convenient for you. We have collection slots available Morning & Evening 7 days a week.

The pickup address will be provided through email/text once your order is ready for pickup. The pickup address is by Mountain's Edge and Buffalo.

If you choose the pick‑up option, we are not responsible for any damage caused during transportation. The balloons are very delicate, they can be affected by changes in temperature or by poor handling.

 

4. BALLOON CARE INSTRUCTIONS

Our balloons do not come with any sort of guarantee, but following the correct aftercare will help to maintain the health of your balloon arrangement for as long as possible.                                                                                                                        
  • With the right care your balloon bouquet can last anywhere up to 3 months or longer. (This will vary depending on the style of the balloon.)
  • Keep your balloon away from sharp objects.
  • Try to maintain a steady temperature. Temperature changes (too hot/cold) may cause writing to lift. Balloons should remain at room temperature at all times.                                                                                                                  
  • Keep your balloon away from direct sunlight, heat sources.                                     
  • Avoid leaving your balloon in the car or garage for a long period of time. 
                                                                                                                       

5. PRODUCT INFORMATION

  • Hand made - Made to order.
  • Balloon color and other materials can be customized.
  • Prices may vary according to customization.
  • Flowers, stuffed animals and sweets may vary according to the season.
  • Natural flowers can be of a different color than the original design. They are subject to availability on the day of delivery.
  • Remember that these products are personalized, that makes them unique, for this reason one balloon or arrangement is never the same as another.
  • Personalization: Let us know about the name and message you would like to write as well as your choice of color and fonts.
  • Please double check spelling and enter your name exactly as you'd like it printed. For example, if you would like all lowercase or all uppercase please let us know in the email.
  • All flowers in the flower balloons are artificial so it could be stored longer.
  • Flower balloons last an average of 3 weeks or longer. Keep them in a room temperature environment and avoid placing balloon next to sharp objects.
  • We can also provide real flowers in the hot air balloon box. Please email for assistance.
  • All prices shown are starting prices and may subject to change. 
  • ⛔️ Children, Toddlers, Infants can accidentally ingest, choke and or suffocate on the balloons and decorated parts.

 

6. PROCESSING TIME

  • Please note that we need at least 3 days reservation for balloon gift orders. This can change during peak seasons.
  • Please provide us enough time so we can take our time perfecting your gift and make a strong impression of your events.
  • We will try to accommodate last minute requests, but it's not guaranteed.

 

7. RETURNS & REFUNDS

  • Please note there are no refunds/exchanges.
  • We are unable to change or cancel personalized orders once we start working on them. Please check your options carefully and double-check spelling before placing the order.
  • Unless the item arrives damaged, we do not accept returns for personalized orders.
  • If the item is damaged upon receipt, please contact us within the day of your delivery.
  • If your balloon is faulty or you are unhappy please contact me within 48hrs of receiving your balloon.
  • Provide details of your query and photos of the issue, so that the matter can be dealt with as quickly as possible.

 

8. OTHERS

  •  Your final product will be photographed and used at any/all advertisement purposes unless requested otherwise.